These Terms apply to memberships, class packages, introductory offers, Drop-Ins, private sessions, infrared sauna, workshops, events, retreats, teacher training and other services sold by IKIGAI.

A Client accepts the applicable Terms when purchasing a service, creating or using an IKIGAI account, booking a service, or participating after receiving reasonable notice of the Terms.

Existing contractual rights are not removed merely because IKIGAI publishes a later version of these Terms. Material changes affecting an active service will be handled in accordance with Section 17.

All prices are stated in Hong Kong dollars unless otherwise specified. Payment must be made using a method accepted by IKIGAI or its authorised booking and payment provider.

The price, validity period, access, class allowance, benefits and commitment shown at purchase or confirmed in writing form part of the agreement. Clients are responsible for checking these details before completing payment.

Purchases are personal to the named Client and may not be shared, transferred or resold unless the relevant offer expressly allows it or IKIGAI agrees otherwise in writing.

Except where these Terms, the purchase-specific conditions or applicable law provide otherwise, payments are non-refundable. Approved refunds will be returned through the original payment method where reasonably practicable.

Clients must maintain accurate contact and payment information. A receipt or booking confirmation should be retained as proof of purchase.

2.1 Recurring payment authorisation

By providing a payment method for a recurring membership or payment plan, the Client authorises IKIGAI and its authorised payment provider to store or tokenise the payment details and collect the charges due on the scheduled dates until the arrangement ends in accordance with these Terms.

This authorisation includes any fee change validly made after the notice required by Section 4.5 and any other amount expressly agreed by the Client. IKIGAI does not normally receive or store complete payment-card details when payment is processed by an authorised provider.

The Client may update the payment method, but withdrawing a payment authorisation does not by itself cancel a membership or remove an amount already due. Cancellation and refund rights remain governed by these Terms and applicable law.

2.2 Pricing purchase and description errors

IKIGAI may correct an obvious pricing, description, availability or technical error. If an error materially affects a purchase, IKIGAI will notify the Client as soon as reasonably practicable and offer the choice, where appropriate, to confirm the purchase on the corrected terms or cancel it for a refund of the affected amount paid.

IKIGAI will not rely on a minor or immaterial error to withdraw a service already validly purchased. A refund under this section will be made through the original payment method where reasonably practicable.

2.3 Overdue amounts and recovery costs

A Client remains responsible for an amount properly due under the agreed purchase terms. Before taking formal recovery action, IKIGAI will provide reasonable notice of the outstanding amount and an opportunity to resolve or dispute it.

To the extent permitted by law, IKIGAI may recover reasonable and proportionate third-party collection costs, legal costs and court fees actually incurred in recovering an undisputed overdue amount. This does not create an automatic penalty or entitle IKIGAI to recover more than is lawful or reasonably incurred.

3.1 Membership types

IKIGAI may offer Premium, Signature, Lite and other membership options. The selected membership and purchase confirmation determine the exact benefits.

• Premium Memberships provide unlimited eligible group classes, subject to a maximum of three classes per day, availability, studio access and the booking rules.
• Signature Memberships provide a fixed monthly class allowance and any stated additional benefits, which may include one private infrared sauna session per billing cycle.
• Lite Memberships provide a fixed monthly class allowance.

3.2 All Locations and Single Location access

All Locations Access may be used for eligible group classes at Central, Causeway Bay and Tsim Sha Tsui. It does not include private sessions, sauna, workshops, events, retreats or teacher training unless expressly stated.

Single Location Access may be used only at the location selected at purchase. Use at another studio may require an upgrade, additional payment or written approval.

A Client may request to change the studio connected to a Single Location product. Requests are reviewed individually. An administration fee may apply depending on the work required and will be communicated before the change is processed.

3.3 Monthly allowances

Classes and benefits included within a monthly billing cycle must be used during that cycle. Unused class credits and monthly sauna sessions do not roll over.

IKIGAI may review an exceptional request individually. Any extension or reinstatement must be confirmed in writing and does not create an ongoing entitlement or precedent.

4.1 Minimum Term

Memberships may be offered with a 3-month or 12-month Minimum Term, as stated at purchase. The Minimum Term begins on the activation date and continues for the full commitment selected.

Monthly payments are instalments towards the Minimum Term and do not create a separate one-month membership. A Client paying monthly remains responsible for all scheduled payments during the Minimum Term, subject to the cancellation and pause provisions below.

A membership paid upfront remains subject to the same Minimum Term and membership conditions.

4.2 Cancellation during the Minimum Term

Unless a different cancellation right was expressly included at purchase, early cancellation requires payment of an Early Cancellation Fee equal to 50% of the remaining scheduled membership fees.

For an upfront membership, IKIGAI will calculate the unused remaining value on a pro-rata basis. IKIGAI will retain 50% of that unused value as the Early Cancellation Fee and refund the other 50%, less any outstanding amount or adjustment required for a discount received.

Exceptional requests involving a serious medical condition, pregnancy or permanent relocation outside Hong Kong may be reviewed individually. Supporting documents may be requested. Approval is not guaranteed and must be confirmed in writing.

4.3 First month cancellation offers

A first-month or promotional cancellation right applies only when it was expressly included in the offer presented at purchase. The stated deadline, process and eligibility requirements apply. Removing an offer from future sale does not remove a valid cancellation right already included in an earlier purchase.

4.4 Renewal after the Minimum Term

At the end of the Minimum Term, a monthly membership automatically continues month to month unless cancelled.

After the Minimum Term, a Client may cancel by submitting IKIGAI's official Membership Termination Form at least 15 days before the next scheduled payment date. A request is complete once acknowledged by IKIGAI in writing.

If the form is received fewer than 15 days before the next payment date, that payment may still be processed and the membership will end at the conclusion of the corresponding billing cycle. Informing a teacher, sending a social-media message or stopping attendance does not cancel a membership.

4.5 Membership price changes

The recurring membership fee will not increase during the Minimum Term.

After the Minimum Term, IKIGAI may revise the recurring fee by providing at least 30 days' written notice. The revised fee will apply from the first scheduled payment date on or after the effective date in the notice. A member who does not wish to continue at the revised fee may cancel before it takes effect.

4.6 Failed payments

Clients must maintain a valid payment method. If a payment fails, IKIGAI may retry it, request another payment method and temporarily suspend booking or membership access until the account is brought up to date.

A failed payment does not automatically cancel the membership or remove payment obligations under the Minimum Term.

5.1 Class packages

A class package provides the stated number of class credits and remains valid for the period shown at purchase. Each class attended uses one credit unless otherwise stated.

Unused credits expire at the end of the validity period and do not roll over. Failure to use credits does not create an entitlement to a refund or automatic extension.

Packages are personal and non-transferable unless the specific offer permits sharing. A package does not renew automatically unless it is expressly described as recurring.

5.2 Single Drop Ins

A Single Drop-In provides one class credit and must be used before its stated expiry date. Purchasing a Drop-In does not reserve a place in a particular class. The Client must book separately.

5.3 Introductory offers

Introductory offers are generally available once to eligible new Clients. They are personal, non-transferable and cannot normally be paused, extended or refunded.

The 14-Day Starter Program is an exception and may be purchased once by either a new or returning Client. It begins on the date of sale, although a Client may contact IKIGAI to request a different activation date. Any change must be confirmed in writing before use.

The 14-Day Starter Program has no daily class limit and includes the benefits stated at purchase, which currently include one private infrared sauna session and the Yoga for Beginners Workshop. All benefits must be used within their stated validity and remain subject to capacity and advance booking.

Eligibility for a future or repeat promotional offer may be determined individually by IKIGAI.

5.4 Promotions

A limited-time promotion may have different prices, validity, access, sharing rights or benefits. Its published purchase-specific conditions apply. The later expiry of a promotion does not invalidate a purchase validly made while it was available.

6.1 Booking

A Client must have an active membership, package or valid credit to book. Classes can generally be booked up to two weeks in advance through the IKIGAI website or IKIGAI Wellness App.

All bookings are subject to availability. A purchase does not guarantee a particular class, time, location or teacher. Clients are responsible for checking that their booking is confirmed.

6.2 Waitlists

When a place becomes available, the booking system may automatically add the next eligible Client and send confirmation. Once confirmed, the usual cancellation rules apply.

A Client added from a waitlist fewer than six hours before the class may cancel without penalty. If the system applies a penalty automatically, the Client should contact IKIGAI by email or WhatsApp for correction.

6.3 Class cancellation and No Shows

A booking may be cancelled without penalty at least six hours before the class starts. A later cancellation is a Late Cancellation. Failure to attend without cancelling is a No-Show.

For a package, Drop-In, Starter Program or fixed-allowance membership, a Late Cancellation or No-Show uses the relevant credit. For all membership types, three Late Cancellations or No-Shows within 30 days results in a seven-day suspension of new booking privileges.

Bookings confirmed before the suspension remain in place, but no new bookings may be made during the seven-day period.

6.4 Late arrival

Clients should arrive 10 to 15 minutes before class. Entry may be refused after the class has started for safety and to avoid disruption. A Client refused entry because of late arrival may be treated as a No-Show.

6.5 Changes or cancellation by IKIGAI

IKIGAI may change a teacher, format, room, location or schedule where reasonably necessary. It may cancel a class because of low attendance, teacher unavailability, severe weather, safety concerns, building restrictions or circumstances outside its reasonable control.

When IKIGAI cancels a class, the credit used will be returned. The credit may be extended where reasonably necessary, including when its original expiry was close. IKIGAI is not responsible for associated travel or other personal costs.

7.1 Standard membership pauses

An eligible membership may be paused through IKIGAI's official suspension form. A pause must normally last at least seven consecutive days and no more than 30 consecutive days.

A 12-month membership includes three (3) complimentary pauses during its Minimum Term.
A 3-month membership includes one (1) complimentary pause during its Minimum Term.
After the Minimum Term, an eligible membership includes one (1) complimentary pause in each consecutive six-month period, measured from the date the Minimum Term ends. An unused complimentary pause does not carry forward.

A request must be submitted at least 10 days before the next scheduled payment date or intended pause date, whichever comes first. Pauses are not retrospective and, once processed, cannot normally be reversed or shortened.

During a pause, membership access is suspended. The membership resumes automatically at the end of the approved period. The Minimum Term and expiry are extended by the approved pause duration, and the payment schedule may be adjusted.

An additional non-medical pause may incur a HK$288 administration fee.

7.2 Medical and pregnancy pauses

A pause for pregnancy or a significant medical reason may be approved without an administration fee for up to 12 months, depending on the circumstances.

A medical certificate is required for a pause longer than 30 days. IKIGAI may reasonably request supporting documentation for a shorter pause.

7.3 Package extensions

Class packages do not include an automatic complimentary extension. A non-medical extension request must be submitted before expiry and will be reviewed individually. Expired packages cannot normally be extended retrospectively.

Discounted, promotional and introductory offers are not extendable unless their specific conditions say otherwise or IKIGAI approves an exception in writing. An administration fee may apply and will be communicated before processing.

8.1 Locations and booking systems

IKIGAI currently offers eligible group classes at Central, Causeway Bay and Tsim Sha Tsui. Classes for all three locations are booked through the IKIGAI website and IKIGAI Wellness App.

Causeway Bay and Tsim Sha Tsui are located within Art Piece venues. Clients must comply with reasonable venue, building, safety and conduct rules imposed by IKIGAI, Art Piece or the property operator.

8.2 Facilities

Mats and essential props are complimentary. Other amenities, including showers, changing areas, lockers, towels and water facilities, vary by location and are subject to availability.

Temporary unavailability of an amenity does not normally create an entitlement to a refund, credit or extension.

8.3 Location changes

IKIGAI may temporarily close, relocate or restrict a location for maintenance, building requirements, safety, severe weather or circumstances outside its reasonable control. Where reasonably possible, IKIGAI will provide access to another location or make another appropriate arrangement.

If a Single Location studio closes permanently or is unavailable for a substantial period, affected members may be offered a transfer, alternative arrangement, upgrade or cancellation without an Early Cancellation Fee where no reasonable alternative is available.

9.1 Private sessions

Private yoga, meditation, sound, prenatal, postnatal, aerial and small-group sessions are available by appointment. The teacher, format, duration, location, participant number, price and package validity will be confirmed at purchase or booking. Requests are subject to teacher, studio and schedule availability, and IKIGAI may be unable to arrange a private session requested at short notice.

A private session may be cancelled or rescheduled without penalty with at least 24 hours' notice. A later cancellation or No-Show normally results in the full session being forfeited.

Exceptional circumstances may be reviewed individually. A Client may contact IKIGAI, but a refund or reschedule is not guaranteed.

A private-session package must be used within its stated validity. Purchasing a package does not guarantee the continuing availability of a particular teacher, location or time. If IKIGAI cancels, the session may be rescheduled, credited or assigned to a suitable replacement teacher with the Client's agreement.

9.2 Infrared sauna

Infrared sauna sessions are currently individual bookings at IKIGAI Central. No additional guest is permitted unless IKIGAI expressly agrees otherwise.

A sauna booking may be cancelled or rescheduled without penalty at least six hours before the appointment. A later cancellation or No-Show normally results in the session being forfeited. Exceptional circumstances may be reviewed individually.

A late arrival may reduce the session duration because the original end time may need to be maintained.

An included monthly sauna session must be booked and used within the relevant billing cycle. It does not roll over and cannot be exchanged for cash, another service or a class credit.

Sauna use is for general wellness and relaxation and is not medical treatment. Anyone who is pregnant, sensitive to heat, taking medication, living with a medical condition or unsure about suitability should seek medical advice before booking. Clients must remain hydrated, follow safety instructions and stop if they feel unwell.

10.1 General event terms

Workshops, events, intensives, retreats and training courses are separately priced unless expressly included. The description and confirmation will state the dates, location, price, inclusions, payment schedule, requirements and specific conditions.

Registration is confirmed only after the required payment or deposit and written confirmation. Event-specific conditions take priority where they differ from this section.

10.2 Participant cancellations and transfers

Payments for regular workshops, events and training courses are non-refundable unless the specific conditions say otherwise. Exceptional medical or personal circumstances may be reviewed individually and supporting documents may be requested.

A participant may request to transfer a place to another eligible person. Transfers require written approval and may be refused where eligibility requirements are not met or non-transferable costs have already been incurred. An administration fee may apply.

10.3 Changes by IKIGAI

IKIGAI may reasonably change a teacher, facilitator, room, venue, schedule or programme content while preserving the overall nature and value of the experience.

If an event is postponed, a participant may choose the new date, a credit or a refund of the amount paid directly to IKIGAI. If IKIGAI cancels without a reasonable replacement, a refund or credit will be offered.

IKIGAI is not responsible for a participant's travel, accommodation, visa, insurance or other personal costs unless expressly agreed in writing.

10.4 Retreats

A retreat deposit is non-refundable. Further refunds depend on the retreat-specific conditions and the costs already paid, committed or made non-refundable by IKIGAI to venues and other suppliers.

Participants are responsible for valid travel documents, visas, appropriate travel and medical insurance, relevant entry requirements and personal costs not expressly included. They must disclose relevant health, dietary and accessibility needs.

The itinerary may change because of weather, safety, venue requirements or circumstances outside IKIGAI's control.

10.5 Teacher training and certification

Teacher-training deposits and instalments are non-refundable once paid, except where IKIGAI cancels the course.

Payment does not guarantee certification. A certificate is issued only when the participant meets the course's attendance, assessment, practical, conduct and payment requirements.

Missed hours, make-up work and additional sessions are handled according to the relevant course. Additional charges may apply where communicated in advance.

IKIGAI does not guarantee third-party registration, recognition, employment or teaching opportunities unless expressly stated.

11.1 Suitability and disclosure

Yoga, movement, meditation, breathwork, sound, sauna and related activities may involve exertion, heat, balance, stretching, inversions, assisted movement and physical or emotional intensity.

Clients are responsible for deciding whether an activity is appropriate for their health, experience and condition. Anyone who is pregnant, injured, recovering from surgery, taking medication, living with a medical condition or unsure about participation should seek appropriate medical advice.

Clients should inform the teacher or team before participating about any relevant injury, pregnancy, medical condition or change in circumstances. A pregnant Client may attend a suitable class after informing the teacher but remains responsible for obtaining medical advice and choosing appropriate participation.

IKIGAI's teachers and staff do not diagnose medical conditions or provide medical, psychological or physiotherapy treatment unless separately identified as qualified to do so.

11.2 Personal responsibility

• Follow reasonable safety instructions and use equipment as directed.
• Practise within personal ability and use modifications where appropriate.
• Avoid a movement or activity that causes pain or feels unsafe.
• Stop immediately and inform the teacher or staff if feeling unwell.
• Do not participate while impaired by alcohol, recreational drugs or another substance that affects safe judgement.

A Client may decline any movement, posture, physical adjustment or activity. Teachers may offer verbal guidance, demonstrations or physical adjustments, and a Client may opt out of physical contact at any time.

IKIGAI may refuse or end participation where continuing could reasonably create a health or safety risk.

11.3 Age

Regular group classes are generally for Clients aged 16 or above. Anyone under 18 requires explicit approval from a parent or legal guardian. A children's, family or youth programme may set different age and supervision requirements.

11.4 Inherent risk and emergencies

Clients understand that wellness and physical activities involve inherent risks, including strains, falls, dizziness, heat-related discomfort and aggravation of an existing condition. By choosing to participate, the Client accepts the ordinary and inherent risks of the activity, provided that IKIGAI continues to exercise the level of care required by law.

For self-practice or another unsupervised activity, the Client participates independently and is responsible for choosing movements appropriate to their ability.

In an emergency, IKIGAI may contact emergency services and the Client's emergency contact where reasonably necessary. The Client remains responsible for third-party medical or ambulance costs, except where applicable law provides otherwise.

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted.

11.5 No guaranteed outcome

Individual results vary. IKIGAI does not guarantee a particular physical, mental, therapeutic, educational or wellbeing outcome.

12.1 Respectful conduct

Clients must treat teachers, staff, other Clients, neighbours, venue partners and property with respect. Harassment, discrimination, abusive or threatening behaviour, sexual misconduct, deliberate damage, unsafe disruption, unauthorised solicitation and recording another person without permission are not tolerated.

IKIGAI may ask a Client to leave, restrict bookings, suspend access or immediately terminate a membership without refund for serious misconduct, subject to applicable law. Serious incidents may be reported to the relevant authorities.

12.2 Studio etiquette

• Remove outdoor shoes where requested and return mats and props neatly.
• Keep phones silent and speak quietly near active classes.
• Do not eat inside practice rooms. Simple snacks may be consumed elsewhere without disruption. Strong-smelling food requires explicit permission.
• Follow reasonable hygiene, cleaning, building and venue instructions.
• Do not attend while experiencing symptoms of a potentially contagious illness.
• Do not smoke, vape or use illegal substances inside IKIGAI facilities.

12.3 Belongings and lost property

Lockers and storage areas are for temporary use during a visit. Items must not be left overnight. IKIGAI may open lockers and remove items left beyond the permitted period.

Clients should avoid bringing valuables. To the extent permitted by law, IKIGAI is not responsible for loss, theft or damage unless caused by a failure to exercise reasonable care.

Lost property may be retained for 30 days and then donated, recycled or disposed of. Collection must be arranged at an agreed time. IKIGAI is not responsible for delivery.

12.4 Damage and amenities

A Client may be required to pay the reasonable cost of repairing or replacing property damaged through deliberate misuse, reckless behaviour or failure to follow instructions.

Facilities and amenities are subject to availability. Temporary interruption for maintenance, cleaning, safety or building reasons does not normally create an entitlement to a refund, credit or extension.

13.1 General photography and filming

IKIGAI may occasionally photograph or film general class, event, training and community activity for promotional, educational or archival use. IKIGAI will provide reasonable notice through booking information, event information, signage, an announcement or direct communication where identifiable Clients may be captured.

A Client who prefers not to appear should inform the team before filming begins. IKIGAI will make reasonable efforts to avoid capturing or publishing an identifiable image of that Client.

For close-up promotional content, interviews, portraits or testimonials focused on an identifiable person, IKIGAI will seek specific permission. A parent or legal guardian must approve intentional promotional use of an identifiable participant under 18.

A Client may contact IKIGAI to request removal of identifiable content published online. IKIGAI will reasonably remove it from channels under its control where practicable. This may not be possible for printed materials, content already distributed, archived campaign materials or third-party reposts outside IKIGAI's control.

13.2 Testimonials

IKIGAI will publish an identifiable written, audio or video testimonial only with permission. It may edit for length, clarity, formatting or translation without materially changing the meaning. Consent may be withdrawn for future use by contacting IKIGAI.

13.3 IKIGAI materials

IKIGAI's branding, photographs, videos, class names, website content, manuals, course materials, recordings and original resources remain the property of IKIGAI or the relevant rights holder.

Materials supplied to a Client are for personal, non-commercial learning and practice. Without written permission, a Client may not publicly upload, sell, license, substantially copy or distribute them, use them to deliver another training course, or use IKIGAI's name or branding in a way that suggests endorsement or affiliation.

14.1 Personal data collected

IKIGAI may collect personal data that is reasonably necessary for its services, including a Client's name, contact details, date of birth, account identifiers, emergency contact, purchase and payment records, membership details, bookings, attendance, communications, preferences and customer-support history.

Where relevant and voluntarily provided, IKIGAI may also process information about injuries, pregnancy, health, dietary needs or accessibility requirements for participation and safety. Website and app use may generate device, browser, IP address, cookie, log and usage information. Photographs, recordings and testimonials are handled in accordance with Section 13.

14.2 Purposes of use

IKIGAI may use personal data to create and administer accounts; process purchases and recurring payments; manage bookings, waitlists and attendance; deliver memberships, classes, events, retreats and training; provide support; communicate service information; protect health, safety and security; prevent misuse or fraud; improve its services and digital platforms; maintain business, tax and accounting records; and comply with legal or regulatory obligations.

IKIGAI will not use personal data for a new purpose that is unrelated to the purpose for which it was collected without providing any notice or consent required by law.

14.3 Disclosure service providers and overseas processing

IKIGAI may disclose relevant personal data to authorised booking, payment, website, hosting, email, messaging, analytics and information-technology providers; teachers, facilitators, venue partners, collaborating businesses and third-party operators involved in delivering a service purchased or booked by a Client; professional advisers; insurers; emergency services; and public authorities where reasonably necessary or legally required. Personal data shared for service delivery will be limited to what is reasonably necessary to provide, administer or support that service.

Some providers may process or store data outside Hong Kong. Where this occurs, IKIGAI will take reasonably practicable steps to require appropriate confidentiality, security and data-protection safeguards. IKIGAI does not sell Clients' personal data.

14.4 Retention and security

IKIGAI will retain personal data only for as long as reasonably necessary for the relevant purposes, including legal, safety, tax, accounting and dispute-resolution requirements. It will take reasonably practicable administrative, technical and physical measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

No online system is completely secure. Clients should protect their account credentials and promptly notify IKIGAI of suspected unauthorised access.

14.5 Access correction and privacy enquiries

A Client may request access to or correction of personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486). IKIGAI may request information reasonably needed to verify identity and may charge any fee permitted by law.

Privacy enquiries and data access or correction requests may be sent to hello@ikigai.hk. Additional personal-information collection statements may be provided when particular data is collected and form part of this privacy framework.

14.6 Marketing communications

IKIGAI may use a Client's name and contact details to send promotional emails, messages or offers only after providing the information and obtaining the consent required by Hong Kong law, or where the communication is otherwise lawfully permitted.

A Client may unsubscribe or withdraw marketing consent at any time without charge. Withdrawing from marketing does not prevent essential communications concerning bookings, payments, safety, memberships or purchases.

14.7 Cookies and similar technologies

IKIGAI's website and digital services may use cookies and similar technologies that are necessary for account access, security, bookings, payments and core functionality. They may also use functional, audience-measurement, analytics or advertising technologies to remember preferences, understand use and improve or promote services.

Where cookie or device information identifies or can reasonably be linked to an individual, IKIGAI will treat it as personal data. Clients may control non-essential cookies through any consent tool made available and through browser or device settings. Blocking some cookies may affect website, account or booking functionality.

15.1 Account responsibility

A Client must provide accurate information, maintain only accounts they are authorised to use, keep login details confidential and take reasonable steps to prevent unauthorised access. An account is personal and must not be shared, transferred or used to impersonate another person.

The Client should notify IKIGAI promptly of suspected unauthorised access or an incorrect transaction. IKIGAI may require identity verification and may suspend or secure an account while investigating a safety, fraud, payment or misuse concern.

15.2 Acceptable use

A Client must not attempt to gain unauthorised access to an account, system or data; introduce malicious code; interfere with the operation or security of the website, app or booking system; scrape, harvest or copy data by automated means without written permission; circumvent access controls; or use IKIGAI's digital services for unlawful, fraudulent or infringing activity.

IKIGAI may restrict or terminate digital access where reasonably necessary to protect Clients, systems, rights or operations. Where practicable, IKIGAI will provide notice and an opportunity to address a non-urgent issue.

15.3 Digital availability and third-party links

IKIGAI will take reasonable care in operating its website, app and booking services but does not guarantee uninterrupted or error-free availability. Planned maintenance, provider outages, internet failures and circumstances outside IKIGAI's reasonable control may temporarily affect access.

Links to third-party websites or services are provided for convenience. IKIGAI is not responsible for independent third-party content, availability or privacy practices, except to the extent that liability arises from IKIGAI's own failure to exercise reasonable care.

16.1 Rights that are not excluded

Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, or any duty or liability that cannot lawfully be excluded or restricted. Nothing in these Terms removes a mandatory consumer right.

16.2 IKIGAI's responsibility

IKIGAI is responsible for direct loss or damage that is reasonably foreseeable and caused by its breach of these Terms or failure to exercise reasonable care and skill. IKIGAI is not responsible to the extent that loss or damage is caused by the Client's breach of these Terms, failure to follow reasonable instructions, inaccurate or withheld safety information, or voluntary acceptance of an ordinary and inherent activity risk described in Section 11.

IKIGAI is not responsible for an independent third party's act or omission that is outside IKIGAI's reasonable control, except to the extent that the loss results from IKIGAI's own failure to exercise reasonable care in selecting, instructing or coordinating that party.

16.3 Types of loss and reasonable limit

To the extent permitted by law, IKIGAI is not liable for indirect or consequential loss, loss of profit, loss of business opportunity or loss that was not reasonably foreseeable when the relevant agreement was made. Services are supplied for personal use, and IKIGAI is not responsible for business losses arising from a Client's use of them.

For claims that do not involve death, personal injury, fraud, fraudulent misrepresentation, wilful misconduct or another liability that cannot lawfully be limited, IKIGAI's total liability arising from the affected service will, so far as is lawful and reasonable, not exceed the greater of HK$25,000 or the total amount paid by the Client to IKIGAI for that service during the 12 months before the event giving rise to the claim.

16.4 Circumstances outside reasonable control

IKIGAI is not responsible for delay or failure caused by an event outside its reasonable control, including severe weather, epidemic, government action, building closure, utility or transport disruption, civil disturbance or a material failure of an essential third-party system. IKIGAI will take reasonable steps to minimise disruption and will provide any remedy required by these Terms or applicable law.

17.1 Changes to services

IKIGAI may reasonably change its schedule, teachers, class formats, facilities, operating hours, products and service providers. A purchase does not guarantee that a particular class, teacher or time will remain available indefinitely.

Where a material change substantially affects an active purchase, IKIGAI will consider an appropriate alternative, credit, transfer or cancellation option according to the circumstances and applicable law.

17.2 Changes to these Terms

IKIGAI may update these Terms from time to time. Non-material administrative or clarifying changes may take effect when published.

A material change affecting an active membership, cancellation right, recurring payment or other significant Client obligation will be communicated in writing before it takes effect. Unless required by law or expressly agreed, a change will not apply retrospectively during a Client's current Minimum Term or remove a purchase-specific right already granted.

Membership fee changes after the Minimum Term remain subject to the 30-day notice requirement in Section 4.5.

17.3 Communications

IKIGAI may send notices to the email address, mobile number or account contact details supplied by the Client. Clients are responsible for keeping those details current.

17.4 Entire agreement and precedence

These Terms, the purchase confirmation and any written purchase-specific, promotion-specific or event-specific conditions form the agreement for the relevant service and supersede earlier discussions or representations about that service. If there is an inconsistency, the more specific written condition applies to that purchase. Nothing in this clause excludes a representation or right that cannot lawfully be excluded.

17.5 Continuing obligations

Cancellation, expiry or termination does not affect rights and obligations that arose beforehand. Outstanding payment obligations and provisions concerning personal data, intellectual property, liability, governing law, dispute resolution and any term intended by its nature to continue remain effective after the agreement ends.

17.6 Governing law

These Terms and the relationship between IKIGAI and the Client are governed by the laws of the Hong Kong Special Administrative Region. The parties submit to the jurisdiction of the Hong Kong courts, subject to any mandatory consumer right or dispute process that applies.

17.7 Severability and no waiver

If a provision is found invalid or unenforceable, the remaining provisions continue in effect to the extent permitted by law. A delay or failure by IKIGAI to enforce a provision on one occasion does not waive the right to enforce it later.

17.8 Contact

Questions, requests and formal notices may be sent to HOUSE OF IKIGAI LIMITED at hello@ikigai.hk or through the official form specified for the relevant request. General support is also available by WhatsApp at +852 9013 3701.